Cancellation & Refund Policy
At Catch The Win, we strive to offer a smooth and enjoyable experience for all users. However, we understand that there may be situations where you need to cancel your participation or request a refund. This policy outlines the terms for cancellations and refunds.
1. User-Initiated Cancellations
Before the Contest Starts: You can cancel your participation in a contest before it begins, as long as it’s within the time frame listed on the contest details page. If you cancel successfully, any entry fees will be refunded to your account balance.
After the Contest Starts: Once the contest has started, cancellations are not permitted. Entry fees become non-refundable as the contest results depend on real-time player performance.
2. Cancellations by Catch The Win
Insufficient Participants: If a contest doesn’t meet the required number of participants, Catch The Win reserves the right to cancel the contest. In such cases, all entry fees will be fully refunded.
Technical Difficulties: If there are technical issues, server problems, or other unexpected disruptions, Catch The Win may cancel the contest and issue refunds to all participants.
Rule Violations: If a contest is canceled due to violations of our Fair Play Guidelines or other rules, participants involved in those violations may not be eligible for refunds.
3. Refund Policy
When Refunds Apply: Refunds may be issued in the following cases:
- Contest cancellation by Catch The Win.
- User-initiated cancellation before the contest begins.
- Billing or payment errors.
Refund Method: Refunds are credited to your Catch The Win account balance. You can use the balance for future contests or request a withdrawal according to our withdrawal policy.
Non-Refundable Situations: Refunds will not be issued in the following scenarios:
- Disqualification due to rule violations.
- Losses resulting from player performance during gameplay.
- Requests made after a contest has started or ended.
4. Withdrawing Your Account Balance
Requesting a Withdrawal: You can request to withdraw your account balance at any time, provided you meet the minimum withdrawal requirements listed on our platform.
Processing Time: Withdrawal requests are typically processed within 3-5 business days.
Fees: Catch The Win may apply a small processing fee for withdrawals, which will be clearly communicated during the withdrawal process.
5. How to Request a Refund or Cancellation
Contact Support: To request a cancellation or refund, please contact our support team at [your contact email]. Be sure to include your account details, contest information, and the reason for the request.
Review Process: Our team will review your request and respond within 24-48 hours.
6. Policy Updates
Catch The Win reserves the right to change or update this Cancellation & Refund Policy at any time. Any changes will be posted on this page, and we encourage you to review the policy periodically.
7. Contact Us
If you have any questions regarding this Cancellation & Refund Policy, please contact us at [email protected].